NWA Expands FlyNow Option for Customers Making Same-Day Travel Changes
Customers traveling on non-refundable tickets can now confirm domestic day of departure flight changes for only $25
(April 18, 2007) – Northwest Airlines today expanded its popular FlyNow option, which permits confirmed flight changes within three hours of scheduled travel for a $25 fee, to now include flights throughout the entire day of departure. Previously, customers wishing to confirm day of departure changes for flights departing outside of the three hour window were assessed a $100 change fee.
If sufficient seats are available on the desired same-day Northwest or Northwest Airlink-operated domestic flight, Northwest will confirm customers traveling on non-refundable tickets for the alternate flight or flights for the $25 FlyNow fee. Customers traveling on refundable tickets will continue to have the ability to confirm same-day flight changes without incurring a fee.
“The enhanced FlyNow option offers our customers greater flexibility to adjust their same-day travel plans as needed and the peace of mind of knowing that their new itinerary is confirmed,†said Tom Bach, vice president of network planning and revenue management. “In addition, the $25 FlyNow fee is a lower priced alternative to the $100 change fee that was previously in place to confirm most alternate same-day flights.â€
Northwest WorldPerks Elite customers will still maintain the ability to stand by for alternate flights throughout the entire day of departure and will not incur a fee if a seat becomes available. Beginning April 24, all other customers traveling on non-refundable tickets will be charged a $25 fee for same day flight changes, whether boarding via standby status or confirming through the FlyNow option. The $25 fee for boarding via standby status replaces the current option that allows non-Elite customers traveling on non-refundable tickets to stand by for eligible flights at no cost.
The FlyNow option is available to customers checking in on the day of departure for flights within the continental United States, Alaska and to or from Canada. Customers can take advantage of the FlyNow option through nwa.com or at one of more than 1,100 self-service check-in kiosks worldwide.
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NWA Expands FlyNow Option for Customers Making Same-Day Travel Changes 
