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NWA Warns Customers of Phony E-Mail
7/25/2008 5:32:52 PM Link 0 comments | Add comment

News

Bogus e-mail contains virus

Northwest Airlines today warned e-mail users that an e-mail containing phony ticket confirmation and enrollment information is being sent using the Company’s name. The e-mails are suspected of containing a virus that infects the user’s computer when they open attachments.

The e-mails thank the recipient for using the new service “Buy flight ticket Online” on the airline’s website. It states an account has been set up and gives the e-mail user an account number and password. It also tells them how much their credit card has been charged. An attachment is supposed to be the invoice and ticket but instead contains a virus that infects the user’s computer once it is opened.

The e-mail also contains spelling and grammatical errors.

Northwest Airlines’ vice president of e-commerce, Al Lenza says, “Customers should be aware that these e-mails are not coming from the airline. NWA itineraries are specific and contain information that customer will recognize. If the format does not look familiar to you, and you have not recently purchased a ticket, do not open the attachment. Delete the email right away.”

AIRLINE FUEL SURCHARGES
7/25/2008 12:28:03 PM Link 0 comments | Add comment

Vacaton Packages

Please be advised that due to the significant increase of fuel cost, all non ticketed itineraries may be subject to fuel surcharges imposed by the airlines without advance notice.
 

Please advise clients that it is best to have their tickets issued at time of booking to guarantee quoted fare and avoid additional costs.  Fares are not guaranteed until ticketed.

 

VACATION EXPRESS ANNOUNCES 2009 CINCINNATI-CANCUN CHARTER SCHEDULE
7/25/2008 12:14:07 PM Link 0 comments | Add comment

Vacaton Packages

 

 

 

For more information and to book online visit vacationexpress.net

Vacation Express announced today that plans have been finalized for a new and improved charter schedule from its popular Cincinnati gateway to Cancun starting in February 2009. After a review of 2008 vacation patterns, it was determined that fewer passengers are opting for short stay durations, with a stronger demand for the longer stays. The 2009 charter program will be available for sale at some point during the week of July 28.

Effective February 14 through August 9, 2009, Vacation Express will offer two flights weekly from Cincinnati operating on Saturdays and Sundays with returns on Fridays and Saturdays. The resulting charter patterns will be: Saturdays: 6nts and 7nts; Sundays: 5nts and 6nts. Vacation Express will continue its long-established partnership with AeroMexico for its 2009 charter program.

Passengers will enjoy complimentary open bar, meal service and complimentary seat assignments on all flights. An upgrade to Express Class is also available. In addition, vacationers enjoy optimal flight times, allowing for maximum beach time, with convenient 9:30am departures and 3:40pm returns.

According to Mr. Rene Jongmans, President of Vacation Express, "Rising fuel costs have necessitated an increase in package prices plus have made it necessary to re-evaluate the number of flights (and rotations) we offer each week on our charter program. The longer stays (proven to be the most popular) are less affected by the cost increase than the short stays." As a result of the company's travel trend and cost analyses, the decision was made to offer 5, 6 and 7 night charter rotations and eliminate the shorter 3 and 4 night stays. Mr. Jongmans further explained, "We know that 7 night stays have always been popular in this market, and that Saturday departures in particular are in very high demand. More recent trends are showing that many vacationers prefer the 6 night option which still provides a week's vacation but with the added benefit of a one night hotel savings - something very appealing these days to budget-conscious vacationers. In addition, honeymooners will find the Sunday departures a perfect choice with both 5 and 6 night stays available."

Vacation Express has been in existence for 19 years and has sold well over 2 million vacation packages. Based in Atlanta, Georgia, Vacation Express offers over 25 destinations in the Caribbean, Mexico and Costa Rica and recently launched The Concierge Collection, its luxury hotel brand. Vacation Express is a privately held company with a focus on client and agent satisfaction.

 

NORWEGIAN CRUISE LINE RECOGNIZED IN CONDÉ NAST TRAVELER’S AUGUST CRUISE ISSUE
7/22/2008 7:13:45 PM Link 0 comments | Add comment

Cruise

MIAMI – July 21, 2008 – Norwegian Cruise Line (NCL) received top billing in Condé Nast Traveler magazine’s special August cruise issue, which hits newsstands today.  The top-rated travel magazine recognizes Norwegian Gem as one of the best cruise ships for “spa lovers” and Norwegian Jade as one of the best for “foodies.”

            “Norwegian Gem and Norwegian Jade are two of our newest Freestyle Cruising ships that offer an unmatched cruise experience and appeal to a wide range of vacationers,” said Colin Veitch, NCL’s president and CEO.  “It is particularly gratifying to be recognized by the editors at Condé Nast Traveler, since this widely read publication is respected the world over as a genuinely independent authority on travel.”
Conde Nast Traveler’s Consumer News Editor Wendy Perrin opens the special pullout section with a letter to readers highlighting the amenities she and her family enjoyed during their sailing on board Norwegian Gem’s seven-day Florida & Bahamas sailing from New York.
She writes that she found the perfect ship for a family holiday because Norwegian Gem had everything she needed including, “…a well-equipped child-care center with age specific programs and plenty of kids for my boys to befriend; sports facilities that would allow me to exhaust the whirling dervishes with minimal effort on my part (large pool, a water slide, basketball court, space for running); a selection of kid-friendly places to eat; and never having to dress up.”
Norwegian Gem Best for Spa Goers
Norwegian Gem, NCL’s newest Freestyle Cruising ship, was lauded as having one of the best spas at sea. In the Yin & Yang Spa, guests can receive a wide range of exotic and rejuvenating treatments in 18 rooms, plunge into the thalassotherapy pool and relax on heated poolside loungers.
Norwegian Gem is currently sailing seven-day Western Mediterranean cruises from Barcelona.  From November through April, the ship sails seven-day Bahamas & Florida and 10 and 11-day Exotic Southern Caribbean itineraries out of New York.
Norwegian Jade Best for Foodies
Sailing year-round in Europe, Norwegian Jade is touted in the magazine for its 12 restaurants which give guests the opportunity to eat whenever and wherever they want.  The ship caters to a wide range of tastes and features Le Bistro, NCL’s signature French restaurant; Cagney’s Steakhouse; Papa’s Italian Kitchen; Paniolo’s, offering authentic Tex-Mex; an Asian complex featuring Japanese teppanyaki, a sushi bar and an Asian fusion eatery; a 24-hour diner; and an action station restaurant.  With the recent Freestyle 2.0 enhancements, all of Norwegian Jade’s restaurants have new, expanded menus and Lobster Galore, where foodies can find lobster in a different restaurant every night of the cruise.
Norwegian Jade homeports in Europe year-round sailing three to 23-day itineraries with ports of call in the Mediterranean, Greek Isles, Africa and Spain.
For more information and cruise tips from Condé Nast Traveler, visit www.cntraveler.com/cruise.  To book a cruise on Norwegian Gem or Norwegian Jade, call a Tyus Tours & Travel toll-free at 866-547-5362.  NCL Corporation Ltd. is the holding company for various subsidiary companies involved in owning and operating the ships of Norwegian Cruise Line.  NCL is building two new Third Generation Freestyle Cruising (“F3”) ships for delivery in 2010. 
       NCL today has the youngest fleet in the industry, providing guests the opportunity to enjoy the flexibility of Freestyle Cruising on the newest, most contemporary ships in the market, and has recently added its latest new ship, the 2,400 passenger Norwegian Gem.
For high resolution, downloadable images, please log onto NCL's Web site at www.ncl.com/pressroom.  For further information on NCL Corporation, contact a travel agent or NCL in the U.S. and Canada at (866) 234-0292.  
NEW LUGGAGE FEES
7/22/2008 6:09:34 PM Link 0 comments | Add comment

Vacaton Packages

Luggage Fee Policy

Many airlines are now assessing a fee for checked luggage. These fees are payable directly to the airline, and are therefore not included in your Worry-Free Vacations package price. The various airline policies are listed below and are current as of the last update.

Airline Destination 1st Bag Fee
per direction
(maximum weight 50 lbs /
62 linear inches)
2nd Bag
per direction
Effective Date
on or after Ticketing
& Travel Date
AeroMexico Mexico Free Free Travel Date -
May 24, 2008
Allegiant Mexico Free Free Travel Date -
June 1, 2008
Ryan International Mexico and Caribbean Free Free Travel Date -
Feb 3, 2008
Sun Country Caribbean Free Free Travel Date -
May 23, 2008
USA3000 Mexico Free $25 Ticketing Date -
Mar 20, 2008
Northwest Airlines U.S.A, Canada, Mexico & the Caribbean $15 $25
3 or more, $100 per bag
Ticketing Date -
July 10, 2008
Travel Date -
August 28, 2008

Effective 7/10/2008

Please note:

  • All luggage rules and fees are subject to change at anytime without notice.
  • Standard luggage size allowance by carrier is 0-50 lbs and a maximum of 62 linear inches (length + width + height). Oversize luggage charges apply for luggage that exceeds these or airline specified weights and dimensions.
  • Sporting equipment such as skis or golf clubs is considered a checked bag, subject to excess luggage fees, and must meet size and weight requirements.
  • Please see the specific luggage rules for each carrier for more details.
New luggage fees
7/22/2008 6:01:20 PM Link 0 comments | Add comment

AIRLINES

Due to rising fuel costs, Northwest Airlines has implemented a $15 charge for the customer's first checked bag. The new policy applies to tickets, inclusive of WorldVacations', sold on or after July 10, for travel starting August 28, throughout the United States as well as travel between the U.S. and Canada.

These charges also apply to Worry-Free Vacations passengers flying on Northwest Airlines and USA3000.
 

Luggage Fee Policy

Many airlines are now assessing a fee for checked luggage. These fees are payable directly to the airline, and are therefore not included in your WorldVacations package price. The various airline policies are listed below and are current as of the last update.

 

Airline Destination 1st Bag Fee
per direction
(max. weight:
50 lbs / 62
linear inches)
2nd Bag
per direction
Effective Date
on or after Ticketing
& Travel Date
AeroMexico Mexico Free $15 + tax
3-7 bags, $100 + tax
N/A
Air France Europe Free Free
3 or more bags, 150EURO (approximately $236USD)
N/A
Air Jamaica Caribbean Free, max. weight
of 70 lbs.
Free, maximum weight of 70 lbs
3 or more bags, $25-$150 based on destination
N/A
Alaska Airlines U.S.A, Canada
& Mexico
Free $25
3 or more, $100 per bag
Ticketing Date - May 1, 2008
Continental Airlines U.S.A, Canada,
Mexico & the
Caribbean
Free $25
3 or more, $100 per bag
Ticketing Date - April 5, 2008
Continental Airlines Transatlantic &
overseas
Free Free
3 or more, $150 per bag
Ticketing Date - April 5, 2008
Delta Air Lines U.S.A, Canada,
Mexico & the Caribbean
Free $25
3 or more, $80-$600 per bag
Ticketing Date - May 5, 2008
Delta Air Lines Transatlantic &
overseas
Free Free
3 or more, $80-$600 per bag
Ticketing Date - May 5, 2008
Hawaiian Airlines Inter-island Free $17
3 or more, $25 per bag
Ticketing Date - July 8, 2008
Hawaiian Airlines U.S.A/Hawaii Free $25
3 or more, $80-250 per bag per direction
Ticketing Date - July 8, 2008
Island Air Inter-island Free Free, but total 2 bags may not weigh more than 50 lbs combined.
Additional bags will be handled if room, but there will be a fee.
N/A
KLM International Free Free
3 or more, $84-$150 per bag
N/A
Mexicana Mexico Free $15
3 or more, $100-$200
June 18, 2008
Midwest Airlines Domestic Free $20
3 or more, $100 per bag
May 24, 2008
Northwest Airlines U.S.A, Canada,
Mexico & the
Caribbean
$15 $25
3 or more, $100 per bag
Ticketing Date - July 10, 2008
Travel Date - Aug 28, 2008
Northwest Airlines International Free Free
3 or more, $84-$150 per bag
Ticketing Date - July 10, 2008
Travel Date - Aug 28, 2008

Effective 7/10/2008

Please note:

  • All luggage rules and fees are subject to change at anytime without notice.
  • Standard luggage size allowance by carrier is 0-50 lbs and a maximum of 62 linear inches (length + width + height). Oversize luggage charges apply for luggage that exceeds these or airline specified weights and dimensions.
  • If your flight is a codeshare flight (operated by a partner airline), the luggage policies will be dictated by the airline operating your flight.
  • Sporting equipment such as skis or golf clubs is considered a checked bag, subject to excess luggage fees, and must meet size and weight requirements.
  • Some exceptions to luggage fees apply to specific customers who may be a member of a specific airline rewards program (WorldPerks Elite Status) or for customers purchasing a premium or first-class or business class ticket.
  • Please see the specific luggage rules for each carrier for more details.
A travel agent can help you find the best cruise and the best deal
7/13/2008 7:26:14 AM Link 0 comments | Add comment

Cruise

Question: Is it cheaper to book a cruise online through the cruise line or through a travel agent?

--Cindy Gardina

Answer: It may or may not be cheaper to book through a travel agent, but it is definitely smarter. Here's why:

If you want chocolate, you can go to See's Candies. The chocolate may even be on sale. But you'll get only See's. And that's not, I am here to testify, a bad thing.

But suppose you also like Godiva or Toblerone or Amedei or La Maison du Chocolat. What then? Wouldn't you need a guide to tell you which one is right for you?

"The cruise line only has their products to sell, their ships, their cabins, their ports of call," says Jay Rein, chief executive and president of TravelWorm.com, an online travel agency.

Cruises used to come in two flavors: one, for the newly wed, and the other, for nearly dead. That notion is more outdated than the fur you've hidden in the closet. There are different kinds of cruises for different kinds of people and different price ranges and different kinds of ships.

"The [travel] agent can sell you everybody's cruise ship, everybody's extracurricular activities, everybody's options," Rein says. "An agency has a greater portfolio to choose from."

As for price, an agency worth its salt should be able to help you get the most for your money, whether it's alerting you to an especially good deal or getting you upgrades and perks.

An agent also can help you book tickets to your gateway destination and arrange overnight stays if necessary.

If you want the human touch, try www.tyustours.com..

But steer away from the agent who doesn't ask enough questions to know your "vacation personality" and immediately tries to tell you that a certain cruise line on a certain date is the ticket, says Evan Eggers, president of SureCruise.com, a cruise-only online agency.

If I set sail again, I'll use an agent, whether it's clicks or bricks because, frankly, he or she (or it) will offer to help. And when was the last time anybody else in the travel industry bothered to do that?

Have a travel dilemma? Write to travel@tyustours.com.

A travel agent can help you find the best cruise and the best deal
7/13/2008 7:26:09 AM Link 0 comments | Add comment

Cruise

Question: Is it cheaper to book a cruise online through the cruise line or through a travel agent?

--Cindy Gardina

Answer: It may or may not be cheaper to book through a travel agent, but it is definitely smarter. Here's why:

If you want chocolate, you can go to See's Candies. The chocolate may even be on sale. But you'll get only See's. And that's not, I am here to testify, a bad thing.

But suppose you also like Godiva or Toblerone or Amedei or La Maison du Chocolat. What then? Wouldn't you need a guide to tell you which one is right for you?

"The cruise line only has their products to sell, their ships, their cabins, their ports of call," says Jay Rein, chief executive and president of TravelWorm.com, an online travel agency.

Cruises used to come in two flavors: one, for the newly wed, and the other, for nearly dead. That notion is more outdated than the fur you've hidden in the closet. There are different kinds of cruises for different kinds of people and different price ranges and different kinds of ships.

"The [travel] agent can sell you everybody's cruise ship, everybody's extracurricular activities, everybody's options," Rein says. "An agency has a greater portfolio to choose from."

As for price, an agency worth its salt should be able to help you get the most for your money, whether it's alerting you to an especially good deal or getting you upgrades and perks.

An agent also can help you book tickets to your gateway destination and arrange overnight stays if necessary.

If you want the human touch, try www.tyustours.com..

But steer away from the agent who doesn't ask enough questions to know your "vacation personality" and immediately tries to tell you that a certain cruise line on a certain date is the ticket, says Evan Eggers, president of SureCruise.com, a cruise-only online agency.

If I set sail again, I'll use an agent, whether it's clicks or bricks because, frankly, he or she (or it) will offer to help. And when was the last time anybody else in the travel industry bothered to do that?

Have a travel dilemma? Write to travel@tyustours.com.

A travel agent can help you find the best cruise and the best deal
7/13/2008 7:26:01 AM Link 0 comments | Add comment

Cruise

Question: Is it cheaper to book a cruise online through the cruise line or through a travel agent?

--Cindy Gardina

Answer: It may or may not be cheaper to book through a travel agent, but it is definitely smarter. Here's why:

If you want chocolate, you can go to See's Candies. The chocolate may even be on sale. But you'll get only See's. And that's not, I am here to testify, a bad thing.

But suppose you also like Godiva or Toblerone or Amedei or La Maison du Chocolat. What then? Wouldn't you need a guide to tell you which one is right for you?

"The cruise line only has their products to sell, their ships, their cabins, their ports of call," says Jay Rein, chief executive and president of TravelWorm.com, an online travel agency.

Cruises used to come in two flavors: one, for the newly wed, and the other, for nearly dead. That notion is more outdated than the fur you've hidden in the closet. There are different kinds of cruises for different kinds of people and different price ranges and different kinds of ships.

"The [travel] agent can sell you everybody's cruise ship, everybody's extracurricular activities, everybody's options," Rein says. "An agency has a greater portfolio to choose from."

As for price, an agency worth its salt should be able to help you get the most for your money, whether it's alerting you to an especially good deal or getting you upgrades and perks.

An agent also can help you book tickets to your gateway destination and arrange overnight stays if necessary.

If you want the human touch, try www.tyustours.com..

But steer away from the agent who doesn't ask enough questions to know your "vacation personality" and immediately tries to tell you that a certain cruise line on a certain date is the ticket, says Evan Eggers, president of SureCruise.com, a cruise-only online agency.

If I set sail again, I'll use an agent, whether it's clicks or bricks because, frankly, he or she (or it) will offer to help. And when was the last time anybody else in the travel industry bothered to do that?

Have a travel dilemma? Write to travel@tyustours.com.

Ports to Avoid '08
7/8/2008 12:08:32 PM Link 0 comments | Add comment

Ports to Avoid '08 Heida Sarna and Terry Ward 2008-07-07 03:09:21.0

But when it comes to cruises, your first hint that the experience is not going to live up to your exotic expectations will likely come as you steam into port.

“In Baja and the Pacific coast of Mexico, you’ve got a problem because there are a lot of ships doing week-long cruises from San Diego and Los Angeles, year round, and these ports are just swamped,” said Campbell, “You pull into places like Mazatlan, Cabo San Lucas and Ixtapa, and they are simply overrun with ships.”

Indeed, any dreams cruise passengers have of secluded beaches for sunset strolls, isolated stretches of coastline for kayaking—even just a private corner of deck where you can canoodle with a romantic view—are more than likely just that: Dreams.

Cruise line ads work hard at trying to convey exclusivity, intimacy and seclusion. But in reality, the more than ten million people who cruise every year go to a lot of the same places. Tour buses line up at the docks like advancing armies, while sign-waving guides and freelance touts vie for passengers’ attention. And it’s not only Mexico and the Caribbean where overcrowded ports seriously threaten a serious deluge on your cruise parade.

Take Alaska. Overall, the number of cruise passengers to Alaska has more than tripled since the early '90s, according to the North West CruiseShip Association. Juneau is the state’s busiest port, with some 650 cruises calling in during the summer months. Juneau’s local population hovers around 30,000 and on an average day during high season, more than 5,000 cruise passengers fan out around the small town, piling on buses for trips to Mendenhall glacier and other local attractions.

See our slideshow of Ports to Avoid '08

“You can practically walk from Vancouver to Seward across the tops of cruise ships during the summer months because there are so many boats,” said Campbell.

In St. Thomas, an island just 13 miles long and four miles wide, almost two million tourists arrived by cruise ship in 2006, according to research consultant G.P. Wild International Ltd. Six to eight giant ships a day is business as usual at this Caribbean evergreen—we’re talking more than 20,000 cruisers on an average day heading for the same few beaches and attractions.

It’s the same deal in Nassau and St. Maarten, where traffic jams are as prevalent as sunburns and hangovers. In the cruise world, “exclusive is a synonym for ‘small ship,’” said Campbell, and the smaller and more upmarket your vessel, the more likely you’ll be to avoid the biggest and busiest ports. Usually the smallest ships, carrying just 100 or 200 passengers, don’t make a dent.

It’s the 2,000-plus passenger boats that are most likely to pull into the sardine-packed ports. Behemoths like Royal Caribbean’s new Liberty of the Seas can carry more than 4,000 passengers, and half that in crew. The weekly rotation includes Cozumel and Grand Cayman or St. Maarten and San Juan.

The Caribbean has been the number one cruise ship destination for years. In both 2005 and 2006, the Caribbean accounted for about 40 percent of the North American-based cruise fleet, according to the Cruise Lines International Association (CLIA), a trade group. The Mediterranean and Europe roped in about half as much cruise traffic during the same time period, followed by a virtual three-way tie by Alaska, the Bahamas and the Mexican Riviera, each just under about 10 percent of the total market. But it’s not just the numbers of tourists descending on a port that make or break the experienceport size matters.

Some ports can handle the onslaught better than others. San Juan, for example, while weighing in as the biggest cruise ship embarkation point in the Caribbean, also has an existing city infrastructure and historic port attributes (read: the city was a thriving locale long before the cruise industry hit town) that allow it to absorb the masses fairly gracefully.

Ditto for large cities like Barcelona and Naples, which have populations in the millions and can easily take on another 20,000 people. A port like Venice, however, is not so lucky, according to Campbell. “In July and August, people from all over the world are in Venice, it has become so mobbed,” she said. “If you can, avoid visiting during the peak season.”

For small islands and coastal towns, the situation is even more dire. In tiny places along the Cote d’Azur for instance, physical space is simply limited, meaning tourists can easily outnumber locals. The same tourist inundation occurs in the small seaside Turkish city of Kusadasi, one of the most popular stops for eastern Mediterranean cruises. Many would-be-idyllic Greek islands are beyond bloated during the summer months. And even though it’s mostly smaller ships that pull into the port of Capri in Italy, the peak summer months turn the island into a heaving tourist capital due to day excursions from the bigger cruise shops docked in nearby Naples.

“It really depends on the port and how well they and we handle the guest experience," says Mark Conroy, president of Regent Seven Seas Cruises. "St. Petersburg, for example, is a big city and deals pretty well with the millions of guests it gets each year. A port like Grand Cayman, Monaco or Juneau, on the other hand, suffers so we try not to be there when all the other ships are.”

According to Adam Goldstein, president of Royal Caribbean, stretching the Europe and Alaska cruise seasons beyond the summer months—from as early as April through as late as November—helps to alleviate crowding for those willing to accept cooler temperatures.

“The lengthening of the non-peak season in Europe is creating more choice for our customers,” says Goldstein. In 2008, Royal Caribbean’s ship, Brilliance of the Seas, became the fleet’s first vessel to offer European cruises year round, with ten- and 11-night itineraries that include the Canary Islands and Morocco, departing from Barcelona.

Another way to get around the crush at certain ports is by breaking out of the traditional Saturday to Saturday cruise paradigm. More and more lines are offering departures for weeklong cruises on Fridays or Sundays too. Conroy says Regent skirts the jam up in Juneau by operating its Alaska cruises on a Wednesday to Wednesday schedule, in order to be there on the days when the fewest number of ships are in town. In the Caribbean, many lines also pack their itineraries with visits to their private islands, where generally only one ship—two max—is there at a time.

At the end of the day, some tourists like the hustle bustle of ultra-popular ports. Those that don’t should cruise during the off-season or on smaller vessels—lines such as SeaDream Yacht Club, Seabourne, Windstar and Star Clipper—which tend to avoid the beaten track as much as possible.

“Regardless of the volume on a given day," says Goldstein, "there will be people who enjoy the port experience because of the particular excursions they have chosen." He adds that "to the extent there is congestion, a percentage of the guests will be negatively affected by it."

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