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Final Payment Is Now Due Just 15 Days Before departure.

Travel Update

 

Situation and Action [S&A]

To quickly find your travel situation and the actions that should be taken, please see the below list. For more information and details on procedures, please review the Q&A below.

S: I'm scheduled to travel on a Vacation Express exclusive, non-stop flight after June 1.

A: Please see the VE Exclusive, Non-Stops tab for more information.

S: I am scheduled to travel by December 15, 2020 on commercial air or on a hotel-only booking and I would like to change my hotel, change my travel dates or cancel my booking. What are my options?

A: To change your hotel or change your travel dates on your reservation, please call our Contact Center at 1-800-309-4717 Monday-Sunday between 9:00am - 6:00pm ET.

Please note, any change made inside 15 days of your original travel dates are subject to a Vacation Express change fee of a minimum of $50 per person. If your travel dates are from now through July 31 the Vacation Express change fee will be waived. For changes made inside 15 days of departure date no cash refunds apply and hotel penalties may be assessed where applicable. If your hotel is closed for your travel dates from August 1 – December 15, 2020, you can make a one-time change to another date or hotel with no Vacation Express change fee. Additional airline fees may apply. If your hotel is open but you still wish to change your travel dates from August 1 – December 15 regular change fees apply, per our Terms and Conditions, starting at $50 per person.

To cancel your reservation, you can cancel online or call our Contact Center.

  • If you are booked to travel from now through July 31, 2020:
    • To receive a voucher for the full amount paid for your hotel portion and your ticket number(s) for your commercial air (if applicable), you can cancel your booking online. Your voucher will be issued in approximately seven days. If your reservation includes a non-refundable rate, Vacation Express will make every effort possible to issue you a voucher, but it does remain at the hotel’s discretion.
    • To receive a voucher for the non-refundable deposit (in most cases $100 per person), a refund in the form of original payment for any additional payments and your ticket numbers(s) for your commercial air (if applicable), please email cancelsked@vacationexpress.com with your booking number and departure date in subject line. In order to process your email as quickly as possible, please do not add additional comments or questions as this will delay the processing of your cancellation. Your voucher will be issued in approximately seven days. Credit card refunds are issued in approximately 7-10 days.
    • Reminder: For cancellations made inside 15 days of departure date no cash refunds apply and hotel penalties may be assessed where applicable. In addition, there is a $100 per person last minute fee for cancellations inside 7 days of departure.
  • If you are booked to travel from August 1 – December 15, 2020, normal Vacation Express terms and conditions apply. Please read your options below. If your hotel or destination has delayed their reopening and you would like to cancel you have two options.
    • You can cancel online and receive a future travel voucher for the amount you have paid.
    • You can email cancelsked@vacationexpress.com and receive a future travel voucher for the land portion of your booking and purchased insurance (if applicable) along with the ticket numbers for your commercial air (if applicable). Any additional payments will be refunded to you in the original form of payment.
    • Cancellations must be made prior to your final payment due date. Cancellations made after the final payment due date are within 100% penalty and the total amount paid will be forfeited.
    • If your hotel or destination is open but you still would like to cancel, regular cancellation fees apply, per our Terms and Conditions.

PLEASE NOTE: Since circumstances change frequently, new policies and procedures are only effective the date they are implemented. Any changes made prior to this date will not be adjusted.

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